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The funds for the order are authorized on your account but not yet paid. It will display in your account as "pending."
As soon as you try on your order and make your selections, the payment will update. The payment will complete for the items you keep, and the authorized amount will be released back into your account for any items you return.
How does the authorization hold work?
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Since the payment for your order was authorised and not fully processed, the balance for the items you decided to return should have already been released back into your account.
Because the funds were never fully withdrawn, a "refund" isn't required—the amount is automatically returned to your account.
Where is my refund?
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Unfortunately, we can't edit the payment details for your order.
However, we please contact us if you wish to cancel the order and place it again with a different payment card.
I have just placed an order but I want to change my bank details.
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The payment for your order has not been taken yet, but it has been authorised. This means the amount has been reserved on your card, which may appear in your account as a pending transaction, but it has not been completed or paid.
You will only be charged if you decide to keep the item after trying it. If you choose to return the item, the authorisation will be released, and the pending amount will not be deducted from your account.
My order should be authorized but I think it is paid.
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Authorisations have a limit of around 7 days, as set by the banks. When an authorisation is about to expire, the system will automatically re-authorise the order to ensure the items remain reserved for you.
While this might appear as a duplicate transaction in your account, this is not a new charge. The initial authorisation will drop off your account shortly, and you’ll still only be charged for the items you decide to keep after completing your trial.
Why do I have 2 authorization transactions?
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No problem at all—you can simply just return your order.
The authorisation hold for your original order should have already been automatically released back into your account.
I requested an Exchange but now just want to return.
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Complete Your Current Return Request: Go to your Try with Mirra portal and confirm the items you’d like to return.
Place a New Order: Once you've submitted your return, visit the store's website and place a new order for the items you'd like instead. Our system will automatically link your return to the new order.
Fund Release: The funds for your original return request will have automatically been released back into your account, so you can go ahead and use those funds to place the new order.
How do I place an Exchange?
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Please complete your order in the customer portal for the Try Before You Buy items by selecting which items you’d like to keep or return.
Once you’ve done that, please visit the store's website to see their return policy and instructions for purchased items.
I want to return items that I have purchased (not Try Before You Buy).