No. It changes how returns happen.
Customers may return items from their first order, but they’re far more likely to get it right in one delivery. This means:
• Fewer back-and-forth exchanges and shipments
• Shorter return cycles (e.g. 3 day return windows)
• Faster stock rotation
 Overall the process is more convenient for the customer and more operationally efficient for merchants

Your existing process still applies.
The full order value is authorised on the customer’s card.
• If an item is damaged or worn outside your policy, you still have the option to charge the card
• Your brand rules and eligibility criteria do not change
• The authorisation allows you to take action if needed, in line with your policy

Yes. Mirra is designed to be flexible.
You can customise:
• Trial length and eligibility, including customer segmentation by group or country
• Which products Mirra is available on
• How Mirra is presented on your site, including messaging and placement
This allows Mirra to align with your brand guidelines and be configured to support your commercial goals.

Returns policies manage what happens after a disappointing purchase. Mirra drives better decisions upfront.
By removing risk at checkout, Mirra converts hesitant browsers into high-intent shoppers who:
• Convert and place the order with confidence
• Add more items to their cart
• Try everything properly at home and confirm what they keep
When customers order more, they typically keep more, resulting in bigger baskets and higher AOV.
At the same time, Mirra streamlines returns by reducing repeat exchanges and optimising return cycles, creating operational efficiencies for your business.
It flips returns from a negative experience into a positive, high-intent try-on moment.