The funds for the order are authorised on your account but not yet paid. It will display in your account as “pending.” As soon as you try on your order and make your selections, the payment will update. The payment will complete for the items you keep, and the authorised amount will be released back into your account for any items you return.

Since the payment for your order was authorised and not fully processed, the balance for the items you decided to return should have already been released back into your account. Because the funds were never fully withdrawn, a refund is not required — the amount is automatically released back into your account.

Unfortunately, we cannot edit the payment details for your order. However, please contact us if you wish to cancel the order and place it again with a different payment card.

The payment for your order has not been taken yet, but it has been authorised. This means the amount has been reserved on your card, which may appear in your account as a pending transaction, but it has not been completed or paid. You will only be charged if you decide to keep the item after trying it. If you choose to return the item, the authorisation will be released, and the pending amount will not be deducted from your account.

Authorisations have a limit of around 7 days, as set by the banks. When an authorisation is about to expire, the system will automatically re-authorise the order to ensure the items remain reserved for you. While this might appear as a duplicate transaction in your account, this is not a new charge. The initial authorisation will drop off your account shortly, and you will still only be charged for the items you decide to keep after completing your trial.

No problem at all — you can simply return your order. The authorisation hold for your original order should have already been automatically released back into your account.

Complete your current return request by going to your Try with Mirra portal and confirming the items you would like to return. Once submitted, visit the store’s website and place a new order for the items you would like instead. Our system will automatically link your return to the new order. The funds for your original return request will already have been released back into your account so you can use those funds to place the new order.

Please complete your order in the customer portal for the Mirra items by selecting which items you would like to keep or return. Once completed, visit the store’s website to review their return policy and instructions for purchased items.

How return labels are provided varies based on each store’s configuration. Most commonly, a return label will be provided automatically after the trial is completed in the customer portal. Otherwise, the brand may email you a return label directly, ask you to provide your own return label, or offer in-store returns.

If you need more time beyond the provided trial period to decide on your items, please contact support@trywithmirra.com. Extensions may be granted on a case-by-case basis to ensure you have enough time to make your decision.