Since the payment for your order was authorised and not fully processed, the balance for the items you decided to return should have already been released back into your account.
Because the funds were never fully withdrawn, a "refund" isn't required - the amount is automatically returned to your account.

Unfortunately, we can't edit the payment details for your order.
However, we please contact us if you wish to cancel the order and place it again with a different payment card.

The payment for your order has not been taken yet, but it has been authorised. This means the amount has been reserved on your card, which may appear in your account as a pending transaction, but it has not been completed or paid.
You will only be charged if you decide to keep the item after trying it. If you choose to return the item, the authorisation will be released, and the pending amount will not be deducted from your account.

Authorisations have a limit of around 7 days, as set by the banks. When an authorisation is about to expire, the system will automatically re-authorise the order to ensure the items remain reserved for you.
While this might appear as a duplicate transaction in your account, this is not a new charge. The initial authorisation will drop off your account shortly, and you’ll still only be charged for the items you decide to keep after completing your trial.

Complete Your Current Return Request: Go to your Try with Mirra portal and confirm the items you’d like to return.
‍
Place a New Order: Once you've submitted your return, visit the store's website and place a new order for the items you'd like instead. Our system will automatically link your return to the new order.
‍
Fund Release: The funds for your original return request will have automatically been released back into your account, so you can go ahead and use those funds to place the new order.

Please complete your order in the customer portal for the Try Before You Buy items by selecting which items you’d like to keep or return.
Once you’ve done that, please visit the store's website to see their return policy and instructions for purchased items.

How return labels are provided varies based on each store's configuration. Most commonly, a return label will be provided automatically after the trial is completed in the customer portal. Otherwise, the brand may email you a return label directly, you may have to provide the return label yourself, or you may have an option to return your items in-store.

If you need more time beyond the provided trial period to decide on your items, please contact us at support@trywithmirra.com. Extensions may be granted on a case-by-case basis to ensure you have enough time to make your decision.